1. Purpose of Information Collection

The company collects customer information to:

• Provide and improve services (server, VPS, hosting, SSL, email, domain).
• Handle support requests, transactions, and customer care.
• Ensure security and data protection when using services.

2. Types of Information Collected

• Personal information: Full name, email, phone number, address, payment information.
• System information: IP address, access device, browser.
• Transaction information: Service registration history, invoices, support requests.

3. Commitment to Information Security

• The company commits not to share, sell, or exchange customer information with third parties without consent.
• Apply advanced security technologies to protect customer information from unauthorized access.
• Data is stored on secure servers monitored and protected 24/7.

4. Customer Rights

• Customers have the right to check, update, or request deletion of personal information.
• Customers may refuse to receive marketing emails or request to stop using personal data for advertising purposes.

5. Use of Cookies

The company uses cookies to:

• Improve user experience on the website.
• Analyze behavior to optimize services. Customers can customize or disable cookies in their browsers.

6. Policy Changes

• The privacy policy may be updated to comply with legal regulations or company operations.
• The company will notify customers via email or on the website when changes occur.

1. Acceptance of Terms

By using the services (Cloud VPS, Dedicated Servers, Hosting, Domain, Email, SSL), customers agree to these terms. If you do not agree, please do not use the services.

2. Rights and Obligations of Customers

• Provide accurate information when registering for services.
• Do not use services for illegal purposes, infringe intellectual property rights, or harm third parties.
• Keep login information confidential and be responsible for all account-related activities.

3. Rights and Obligations of the Company

• Provide stable services with high performance and reliability.
• Technical support via official channels (email, hotline, online chat).
• Reserve the right to suspend or terminate services if customers violate the terms.

4. Payment and Refund

• Payment methods: Prepayment via bank transfer, credit card, or e-wallet.
• Refund policy:
  • Refund within the first 7 days if the customer is not satisfied with the service.
  • No refunds for packages used over 7 days or registered domain names.

5. Data Security

• The company commits to protecting customer data according to the privacy policy.
• Not responsible for data loss due to customer errors (hacking, poor account security).

6. Limitation of Liability

• The company is not liable for indirect damages, loss of profits, or losses due to misuse of services by customers.
• In all cases, the company’s liability shall not exceed the amount paid by the customer in the last 12 months.

7. Suspension or Termination of Service

• The company reserves the right to suspend services if:
  • The customer fails to make timely payments.
  • The customer violates laws or terms of use.
• At least 3 business days’ notice will be given before service termination.

8. Changes to Terms

• The company reserves the right to change the terms to fit operations and legal regulations.
• Change notifications will be sent via email or posted on the official website.

9. Dispute Resolution

• All disputes will be resolved through negotiation within 30 days.
• If no agreement is reached, disputes will be settled in the competent court where the company is headquartered.